Frequently Asked Questions

Nestiva | Professional Cleaning Services | Western Cape

At Nestiva, we proudly serve homes and businesses throughout the Western Cape with a wide range of professional cleaning services. Whether you need a sparkling home, a pristine office, restored carpets and upholstery, efficient solar panel cleaning, roof and gutter maintenance, synthetic grass care, tile and grout deep cleaning, vehicle detailing, or powerful high-pressure outdoor cleaning, Nestiva is your trusted local partner.

Below are some of the most frequently asked questions about our services. If you have any further queries, feel free to contact us — we’re here to help!

General Cleaning Services (Home, Indoor, Outdoor, Office)

How do I book a cleaning service with Nestiva?

You can book easily through our website. Nestiva will confirm availability and provide a personalized quote.

Are Nestiva’s cleaners background-checked and insured?

Yes. All Nestiva staff are thoroughly vetted, trained, and fully insured for your peace of mind.

Do I need to be home during the cleaning?

It’s up to you. Many of Nestiva’s clients provide access arrangements if they are not home during the service.

What cleaning products does Nestiva use?

We use professional-grade, eco-friendly, and non-toxic products that are safe for children and pets.

Can I schedule recurring cleaning with Nestiva?

Absolutely! We offer one-time, weekly, bi-weekly, and monthly cleaning plans to suit your needs. Our packages for 5 Cleaning Services per month are less 10% and the pro package for 10 Cleaning Services is less 20%

Carpet & Upholstery Cleaning

How long will my carpet/upholstery take to dry after Nestiva’s cleaning?

Typically between 4 to 8 hours, depending on humidity, ventilation, and material.

Can Nestiva remove all stains?

We use advanced stain-removal techniques, but some deep-set or permanent stains may not be fully removable. We will always advise you beforehand.

Will Nestiva’s cleaning damage my carpet or upholstery?

No. We use methods that are safe for your fabrics and follow manufacturer guidelines.

Solar Panel Cleaning

Why should I have Nestiva clean my solar panels?

Dirt and debris reduce panel efficiency. Regular cleaning by Nestiva ensures optimal energy output.

How often should solar panels be cleaned?

Generally twice a year, or more frequently in dusty or pollen-heavy areas.

Is it safe to walk on the panels?

No. Nestiva uses special equipment to clean from the ground or roof edge without stepping on panels.

Roof & Gutter Cleaning

Why is gutter cleaning by Nestiva important?

Blocked gutters cause water damage, leaks, and pest problems. Regular cleaning prevents costly repairs.

How often should gutters be cleaned?

At least twice a year, typically in spring and autumn.

Does Nestiva offer roof inspection with cleaning?

Yes, we inspect for visible damage and provide a report during or after cleaning.

Synthetic Grass Cleaning

How does Nestiva clean synthetic grass?

We use a combination of brushing, debris removal, deep cleaning with safe solutions, and deodorizing, depending on the location, substrate and age of the synthetic grass.

How often should artificial grass be cleaned?

Monthly for high-use areas, or quarterly for standard maintenance.

Tile & Grout & Silicone Cleaning

Can Nestiva restore discolored grout?

Yes. We deep clean and can recolor or seal grout to restore its original appearance.

How long does tile & grout cleaning by Nestiva take?

It depends on the area size; typically 2–4 hours for an average home and all depending on the extent of the stains and or damage.

Car Cleaning (At your home)

Does Nestiva clean car interiors as well as exteriors?

Yes, we offer full interior detailing and exterior washes.

High-Pressure Cleaning (Roof, Driveway, Paving, Paint Stripping)

Is high-pressure cleaning by Nestiva safe for all surfaces?

We assess each surface and adjust pressure accordingly to prevent damage.

Can Nestiva remove flaking paint with high-pressure cleaning?

Yes. Our service is excellent for preparing surfaces for repainting by stripping old, flaking paint.

Do I need to prepare the area before Nestiva starts cleaning?

We recommend removing fragile items and ensuring access. We’ll handle the rest.

Nestiva Move-In / Move-Out Cleaning Services

How far in advance should I book my move-in or move-out cleaning?

We recommend booking your cleaning as early as possible — ideally 5–7 days in advance, especially during peak moving seasons or during month end periods. However, Nestiva also offers short-notice and express cleaning services and can accommodate urgent requests whenever possible.

What is included in a typical move-in/move-out cleaning?

Our standard move-in/move-out cleaning includes a deep clean of all rooms:

Kitchen appliances (inside & out)
Bathrooms (toilets, showers, tiles, taps)
All floors (vacuumed/mopped)
Windows and mirrors
Doors, light switches, baseboards, and more

We can also customise your clean with our Nestiva Service add-ons like:

Appliance deep-clean
Wall washing
Pest control treatments
Pressure cleaning of outdoor spaces
Drain & sink waste pipe chemical cleaning
Antibacterial & microbial disinfection service

Do you clean furnished and unfurnished properties?

Yes — Nestiva is experienced in both. For unfurnished properties, we focus on preparing the space for the next tenant or owner. For furnished or partially furnished properties (including Airbnbs), we clean furniture, carpets, curtains, and upholstery as needed.

Can you clean properties after renovations or construction?

Absolutely. We specialise in post-construction and renovation cleans, working with property owners and estate agents to ensure homes are spotless before handover or sale.

Do you provide a cleaning checklist or report for landlords or estate agents?

Yes — upon request, Nestiva can provide a detailed cleaning checklist that outlines all tasks completed. This is especially useful for landlords, property managers, and estate agents conducting property handovers or final inspections. Nestiva delivers a 50-point check list after every cleaning service with photographs explaining possible maintenance required at your property.

Do you offer guarantees on your move-in/move-out cleaning?

Yes. Nestiva backs all move-in/move-out cleans with a satisfaction guarantee. If you or your property manager identify any areas needing further attention, we will gladly return to address them.

Are your products safe and eco-friendly?

We use high-quality, eco-conscious cleaning products wherever possible — safe for children, pets, and sensitive occupants — without compromising on effectiveness.

Do you work with estate agents and property managers on a regular basis?

Yes — Nestiva is a trusted cleaning partner for several leading estate agents and property managers across Cape Town and the Atlantic Seaboard. We understand the importance of flexibility, professionalism, and perfect presentation in this competitive property market.

Can I combine move-in/out cleaning with other services?

Of course! Many clients combine this service with:

Pest control treatments
Pressure cleaning of outdoor spaces
Drain & sink waste pipe chemical cleaning
Antibacterial & microbial disinfection service

What areas do you cover?

Nestiva serves all of Cape Town, the Atlantic Seaboard, Southern Suburbs, Northern Suburbs, and surrounds. For larger or special projects, we can also travel outside these areas — please contact us for a tailored quote.

Green Cleaning FAQs

Is Green Cleaning as effective as traditional cleaning?

Yes! Our eco-friendly products cleans to professional standards — safely and thoroughly. You will see sparkling results with reduced exposure to harsh chemicals.

Will Green Cleaning affect my property or belongings?

In a positive way! Green products are gentle on surfaces and fabrics, reducing wear & tear and extending the life of your home or office contents.

Is Green Cleaning safe for children and pets?

Absolutely. Our products are chosen specifically to be non-toxic, pet-friendly, and child-safe.

Can I request Green Cleaning as part of a standard service?

Yes — simply let us know when booking and we will apply our full green protocol and product selection.

Is Green Cleaning really better for the environment?

Yes. Our methods conserve water, reduce plastic & chemical waste, and use biodegradable, non-polluting products.

Do you offer Green Cleaning for Airbnb and high-end rentals?

We specialise in this. Green Cleaning is a perfect premium service for Airbnb & luxury properties on the Atlantic Seaboard — and many guests prefer it.

How do I book Nestiva’s Green Cleaning?

It’s simple — request a Green Clean when you book online or speak to your Nestiva Area Coordinator. We’ll handle the rest.

Window Cleaning FAQs

Is Professional Window Cleaning Equipment Used?

Yes

Are Products Used Certified and Industry Approved?

Yes

How long before my Windows dry after cleaning?

In most cases if the area is well ventilated or outside in the sun, windows can take only a few minutes or less to dry.

Professionals on Nestiva Platform

Who are the Professionals listed on Nestiva?

Listed professionals also referred to throughout the Nestiva website as providers, specialists, team leaders, cleaners, suppliers, freelancers or similar are independent contractors carefully selected for their expertise who provide their services directly to the customer independent to Nestiva.